To return your product simply contact us at info@vuegaze.com and we will send you a packing slip to use.

Returns for Defective Products

All products offered by Vuegaze are original and come with a manufacturer’s guarantee. If you receive a defective product or one that doesn’t match the description, you can return it free of charge within two (2) years from the date of receipt.

To initiate a return:

  • Contact Vuegaze within one (1) months of discovering the defect.
  • Provide details about the defective product, including photographs and descriptions.

2. Return Process

Once you notify Vuegaze, our Quality Department will evaluate your request. If the return is approved:

  • You will receive instructions on how to return the product.
  • The return address is:
    • name: Gentlemen’s sro
    • address: Cukrova 6
    • city: Bratislava
    • zip: 81108
    • Country: Slovakia

Products must be unused and in their original condition, including all labels and packaging. Any return sent without following this process may not be accepted.

3. Refund Timeline

Refunds will be processed based on your payment method:

  • Within 14 calendar days after confirming the return.

4. Right of Cancellation

You have the right to cancel your order within 14 calendar days of receiving the product, without needing to provide a reason.

  • You may return the entire order or specific items within this period.
  • You are responsible for the return shipping costs.

To cancel your order:

  • Contact Vuegaze via our website to receive return instructions.

5. Exchanges

Vuegaze does not facilitate direct exchanges. If you wish to exchange a product, you must first cancel the order and then place a new order for the desired item.

6. Condition for Returns

All returned products must be in perfect condition with all labels, packaging, and any original documentation. If the product is returned damaged, Vuegaze reserves the right to assess any depreciation in value.

For any questions regarding your order or the return process, please contact us through our website.